Ottawa officials to give storm recovery update at 2 p.m.

Hydro crews are now focusing on “smaller pockets” of outages across the city of Ottawa, after restoring electricity to the bulk of the power grid on Sunday.

There were 8,000 customers without power in pockets throughout Ottawa as of Monday morning at 8 a.m. Power has been restored to 172,000 Hydro Ottawa customers since a May 21 storm left a trail of destruction across the capital.

Officials are set to give an update at 2 p.m. with the latest on storm cleanup efforts. You can watch it live on this page.

Hydro Ottawa says thousands of customers are still in the dark 10 days after the storm hit Ottawa due to tree contacts, damage to equipment and other interference in the hydro infrastructure.

More than a dozen schools remain closed today due to the power outages, and the city of Ottawa is opening “one-stop shops” for community support information.

On Monday, Hydro Ottawa said crews were working in the following areas:

  • Riverside Park and Hog’s Back
  • Pauline Vanier Park
  • City View, Crestview and Meadowlands Drive
  • Queensway Terrace South and Ridgeview
  • Bells Corners east and Lynwood Village
  • Merivale Gardens and areas around Merivale Road (west side of Merivale Road near Hunt Club Road)
  • Pineglen Annex (south of McFarlane to the corner of Merivale Road and Prince of Wales Drive)
  • Cityview Skyline, Fisher Heights (south of Baseline, north of Inverness Avenue and west of Fisher Avenue)
  • Fisher Glen
  • Lincoln Heights and Britannia Heights
  • Whitehaven, Carlingwood west, Glabar Park and McKellar Heights

In a memo to council Sunday evening, Hydro Ottawa president and CEO Bryce Conrad said that after reconnecting priority infrastructure, the priority was “flowing power to each and every circuit” in the “bulk power grid” as soon as possible.

“Earlier today, we were able to complete that task,” Conrad said.

“To be very clear, there are still 9,000 customers that are not connected to the grid – owing to various tree contacts, damage to equipment or other interference.  With the bulk grid operational, our crews will now turn to those smaller pockets of outages.”

Hydro crews from Toronto, Kingston, London and New Brunswick have been assisting Hydro Ottawa crews. Conrad said another 50 contractors joined the effort on Sunday, and more are expected to arrive on Monday.

“I fully appreciate the level of frustration and anger that many of you are dealing with and will continue to deal with until the restoration is complete,” Conrad said.  “All of our resources – internal staff, contractors and neighbouring utility workers – will remain fully engaged and deployed until such time as we have connected every resident and business in Ottawa.”

Hydro Ottawa’s Director of System Operations Joseph Muglia says the areas hardest hit by the storm are the areas still in the dark.

“We are continuing our efforts 100 per cent,” Muglia said on Sunday. “If you don’t see our trucks, we haven’t forgotten about you, we know about you. Between our complicated system office and eyes in the field, we know the areas so I don’t want anyone thinking we don’t know about them because we do.

“Our system tells us what’s out and we need to get our folks out in the field so we know exactly what we’re dealing with before we energize.”

Hydro Quebec is reporting 603 customers still without electricity in the Outaouais. Hydro One was reporting 7,600 people without power in Eastern Ontario on Monday, down from 12,000 on Sunday.


The Ottawa Carleton District School Board says 10 schools will remain closed today for in-person learning due to the power outage. The Ottawa Catholic School Board says three schools are still without power.

All students at closed schools will shift to online learning today.

The Ottawa Student Transportation Authority says school bus service on Monday will be based on open schools as of 2 p.m. on Friday.

Details on school bus route cancellations are available on the Ottawa Student Transportation Authority website.


The city of Ottawa is opening four Community Support Centres for residents today, offering access to staff from city services, the Canadian Red Cross and the Insurance Bureau of Canada.

The city says the centres will have information related to general insurance, housing and financial services, building and demolition permit requirements and processes, public health, psychosocial support, and more.

Each location will provide access to charging stations for electronic devices, showers and washrooms.

The four Community Support Centres will be open from 10 a.m. to 7 p.m. The locations are:

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