TTC phasing out ‘no tap’ gates to cut down on fare evasion

September 9, 2024 Canuck

The TTC is starting to phase out “no tap” gates at subway stations because customers gaining entry this way illegitimately is costing the transit agency more than $20 million a year, an official says.

TTC spokesperson Stuart Green said the transit agency started the phase out on Monday on Line 4, also known as the Sheppard Line. Green said it’s a good place to start because it’s a lower traffic line so it will be easier for the TTC to manage the change there.

“What we are trying to do is close all of those gaps in our system that are allowing people to evade fare,” Green said. “It’s just one more way of cutting down on fare evasion that we’re experiencing.”

The no-tap gates, which are monitored by collectors, automatically open when customers approach them at subway stations, according to Green.

Customers who use these gates legitimately are those who do not need to pay, such as children under 12, people with a support person assistance card, and those with a paper transfer. People also use these gates when paying with cash, a TTC ticket or a token.

“People are just walking right through them without paying when they should be paying,” Green said.

Going forward, collectors will open the fare gates manually for people who need to gain entry this way on Line 4, the TTC said in a post on X, formerly Twitter.

During the first step to the phase out, all other fare gates on Line 4 will be switched to “tap only” mode, the TTC said on its website. Green said the phasing out of no-tap gates across the entire subway system could take a year or two.

TTC spokesperson Stuart Green said the TTC has a number of security measures in place including cameras and emergency alarms, but added the transit system will add 56 special constables this year. — TTC spokesperson Stuart Green says fare evasion is costing the transit agency roughly $140 million a year. (CBC)

The TTC is undergoing a “culture change” where fare evasion will not be tolerated, according to Green. Full and partial evasion, through a myriad of ways, is costing the TTC roughly $140 million a year, he added.

“Those days are gone at the TTC,” Green said. “We can’t take this lightly any more.”

On its website, the transit agency said fare evasion is considered illegal and could result in a $425 fine.

“The fares we collect help us limit fare increases, deliver service and maintain and our system. When you don’t pay your fare, you impact our ability to do this,” the TTC said.

According to the TTC, fare evasion can be any of the following actions:

Illegal entry into a subway station through a bus bay.
Entering a fare gate without paying. This action includes pushing a gate, hopping over a gate, tailgating by walking behind someone or holding a gate open.
Boarding a bus or streetcar without paying.
Using a fare type for which a person does not qualify, such as child, youth, senior or post-secondary student.

The move to phase out no-tap gates comes days after the TTC announced an interim CEO. TTC board chair Jamaal Myers said last week that Greg Percy will take over from Bruce Macgregor, who was named acting CEO after Rick Leary resigned on Aug. 30.

Percy, when speaking to reporters on Friday, said his top priorities are safety and customer experience. Meanwhile, the search for a permanent CEO continues.

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